Employing white glove service for last-mile delivery offers several key benefits for eCommerce customers and direct to sales businesses. In fact, they can be the differentiating factor in winning over the customers from the competition. Here’s a quick overview of them especially if the products are large, cumbersome, and/or expensive:
White glove service ensure complete transparency from pickup to delivery, giving the customers real-time updates on the status of their shipment.
White glove teams not only deliver the shipments on the promised day but also on the promised time. Customers can indicate the time they’ll be available for receiving the delivery, and the white glove teams will reach them on time. This is especially important for larger items, the client might not even be able to lift into their house or building by themselves.
White glove teams leave no stone unturned to ensure that the package is handled with care. Special packaging, padded vans, climate-controlled trucks, CCTV cameras, two-member delivery teams, debris removal post-delivery, and other aspects, help them make a flawless delivery.
These are some of the many advantages offered by white glove services, which translate into customer satisfaction and loyalty.
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