Hey everyone, this is Jeremy with Easy Logistics. I’m not dressed up today because I caught some great waves this morning, but I’m here to talk about something that’s important to me—logistical customer service. In today’s competitive freight market, it’s crucial to excel in this area, and I believe my team and I do just that. I want to walk you through what we do well and what you should look for in a logistics partner. Let’s dive in.
1. Dedicated and Knowledgeable Customer Service Team We have a small but mighty customer service team of four people who genuinely know their stuff. There’s no buck-passing, no crazy wait times, just quick, informed responses. When you work with us, you’re getting the best in the business.
2. Rapid Response Times Our average response time is under five minutes via email, whether you need a quote, a dispatch update, or proof of delivery. Even if we don’t have the answer right away, my team will respond quickly to let you know we’re on it. Compared to larger carriers, where you might wait hours or even days, our quick turnaround is a game-changer.
3. Direct Access to Me, the Owner As the owner, you’ll always have my mobile number and email. You can CC me if you need visibility or just want my help. While my team handles things smoothly, having direct access to me is a perk you won’t get with bigger companies.
4. Profit Sharing with Employees We believe in sharing our success. All our employees, from management to rank-and-file, participate in profit-sharing. When our clients succeed, we all benefit, making everyone more motivated to provide exceptional service.
5. Small Company Service with Big Company Benefits Working with Easy Logistics gives you the personal touch of a small company, but with the rates and technology of a big one. We leverage our buying power to secure discounts on freight, FedEx, and warehousing services, so you get the best of both worlds.
6. Full API Automation Suite While not strictly customer service, our full API automation suite for e-commerce and ERP systems is a big win. It automates freight shipping, quoting, booking, and tracking, reducing the need for customer service interactions by streamlining the entire process.
7. Comprehensive Logistical Services We cover all logistical needs—less-than-truckload (LTL), truckload shipping, warehousing, and 3PL fulfillment at over 60 locations, plus FedEx and UPS discounts. Whatever your logistics needs, we’ve got you covered with excellent customer service.
8. We Handle the Hassle Dealing with carriers can be a nightmare. They’re huge companies with endless customer service reps. My team takes on the burden of long hold times and frustrating calls, getting the answers you need while giving you your time back.
9. Proactive Error Management We pre-screen all shipments for errors and manage any disputes or adjustments that arise. No one likes errors, least of all us, so we do everything we can to minimize them, saving you time and headaches.
10. Experienced and Autonomous Team Most of my team has over 10 years of experience. We treat them with respect, giving them the autonomy to do their jobs well. They’re happy, motivated, and excellent at what they do, which translates to outstanding service for you.
Additional Benefits Beyond customer service, we offer industry-leading discounts on freight, FedEx, UPS, and warehousing services. We also have coast-to-coast warehouse and fulfillment partners to help ship your orders faster and cheaper.
With 20 years of experience in freight and logistics, I’ve built a company that offers a full supply chain solution. Whether you need help with one service or want to take advantage of everything we offer, we’re here to make your logistics more efficient and cost-effective.
We’re officeless, keeping our costs low and passing those savings on to you. As a smaller, entrepreneurial-focused company, every customer matters to us. We try harder because when we lose a customer, it hurts.
If you’re not getting the service you deserve, or you’re looking for a company that truly cares about your success, give me a call. Let’s talk about your logistics needs and how we can help. You can reach me at 866-854-5341, extension 3, or jeremy@easylogisticsmanagement.com.
Make it a great week, and I hope to talk to you soon.